If you are unsure whether your pet is experiencing an emergency, we encourage you to call our hospital. We are always here to help you assess your pet’s individual circumstances.
We see patients in order of critical status. Upon arrival, your pet will be triaged (medically assessed) by an emergency technician to determine the urgency of their condition. An extended wait time does not mean we don’t care about you and your pet – it means your pet is stable and that patients who are critical and experiencing life-threatening injuries or illness must be seen first. In addition to caring for walk-in patients, our emergency team is also caring for the sickest patients who are currently hospitalized and receiving in-patient care.
Depending on the number of emergencies, we cannot always guarantee a specific time that your pet will be seen, and the wait can be extended. We realize that communication is essential and we will always do our best to keep you updated.
Under these circumstances, we encourage you to ask someone outside your household to bring your pet to the hospital. If this is not possible, please notify our team so we can wear appropriate personal protective equipment to safeguard you and our staff.