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What happens if I come to the hospital without checking in first?
If you have not checked in online prior to coming in, you can check in to the waitlist once you arrive. Depending on the condition of your pet, our veterinary nurse will triage your pet to assess the urgency of their condition. If your pet is stable, we will give you a realistic wait time for when an emergency veterinarian is available.
What if I decide I no longer want or need to have my pet seen?
If you have checked in on our waitlist, click the dashboard link to cancel your request or call the hospital and let our Client Care Specialists know so we can take your pet out of the waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in immediately or is able to wait their turn?
If you are unsure if your pet is experiencing an emergency, we encourage you to call our hospital. We are always here to help you assess your pet’s individual circumstances.
What is the order that patients are seen by the Emergency Department?
We accept patients in the order they are checked in, but exceptions are made for pet’s who are in critical condition and need help immediately. If it is going to take you greater than 30-minutes to arrive, please notify our hospital team.
Myself or someone in my household is immune compromised and we are quarantining, are you able to provide curbside service?
We encourage for someone outside of the household to bring your pet to our hospital. If no one else is available to bring your pet to our hospital, please notify our staff so we can wear appropriate PPE to protect you and our team.